I remember wondering were the planes out of control? What the heck is happening? Then the news anchor, describing what we were watching, said (I am paraphrasing from memory) "As you can see, there's people trapped in the buildings and they're throwing paper and furniture out the window..." They paused. "Oh my god, thats not furniture, those are people. Oh my god. People are jumping from the Twin Towers." My stomach sank I will never, ever forget that moment.